Kinetik offers robust customer support, allowing us to provide swift and efficient responses to customer queries. There are a number of convenient ways you can get in touch with us:
Chat with us directly on the Kinetik platform
The best way to contact us is directly through the Kinetik platform! First, click on the chat icon in the lower right corner to open the support widget.
Then, you can send our team a message, browse our help center, or review any earlier conversations you had with our team.
Send us an email
If you work in California or New Mexico, email network@kinetik.care to reach our support team. If you work anywhere else, email support@kinetik.care and we'll get back to you as soon as we can. If you email us within business hours, our response will be prompt.
Call Support Number
Finally, you can get reach us by calling our support phone number: 631-593-2594 ext. 1. We're available from 9:00 am to 6:00 pm Eastern Standard Time. If you call outside of these hours, you can still leave a message and we'll get back to you as soon as we can.