If you are not able to Import or Upload a claim, you’ll need to manually input the claim for billing. Manually creating a claim begins on the Billing Dashboard. Select Billing on the left-hand navigation pane to go to the Billing Dashboard.

Note: if the left-hand navigation pane is only displaying icons for each section, click on the arrow under the Kinetik logo to toggle between the condensed and expanded views.

Next, select Create Claims in the upper right of the window. Once selected, a window appears with claim type dropdown.

1. Select Professional Claim to navigate to the empty form.
2. Complete the needed fields. The field titles highlighted in red are the minimum required fields to be completed on the platform, however your state may require more information than this to have the claim paid.

3. Hit Save in the upper right, or bottom of the form to finish the process. A confirmation window appears when the claim is successfully saved.

1. Select Non Insurance Claim to navigate to the empty form.
2. Complete the required fields. Fewer fields are required than a Professional Claim, however the minimum must still be met in order to save the form.

Still need help? Send us an email at support@kinetik.care, start a live chat on the platform, or call us at 631-593-2594 ext. 1. We're available from 9a-6p Eastern Standard Time.