Due to HIPAA regulations, patient records must be maintained for a minimum of 6 years from creation, or the last effective date—whichever is later. For that reason, patient records can’t be deleted outright. Instead, you can archive, or Deactivate them so they’re no longer visible in your database.
Video How-To
Step-by-Step
Deactivating a Patient
First, click on Patients in the left-hand side navigation menu to navigate to the Patient Table
Next, either use the page navigation buttons on the bottom, or type in the name of the patient you’d like to archive
Then, click on the checkbox next to the patient’s name
Finally, click on Select Action at the top of the list, then pick Deactivate.
Reactivating a Patient
Navigate to the Patient Table by clicking Patients on the left-hand side menu.
Next, click on View Deactivated at the bottom of the patient table
Finally, click on the check box next to the patient’s name that you want to reactivate, click on Select Action at the top of the menu and pick Activate from the dropdown to add the patient back to your active list of patients.
Still need help? Send us an email at support@kinetik.care, start a live chat on the platform, or call us at 631-593-2594 ext. 1. We're available from 9a-6p Eastern Standard Time.