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What Do The Different Trip Statuses Mean?

Updated over a year ago

Ready to Dispatch

All necessary trip information has been completed and the trip is ready to be sent to the driver.

Dispatched

The trip has been sent to the Transportation Provider’s dispatch software to be assigned to a driver.

Completed

The lifecycle of the trip has been completed.

Canceled

The trip has been canceled by either the patient, driver, or Transportation Provider.

No Show

The driver arrived and the patient was not present during the allotted time frame.

Broker Canceled

The trip has been canceled by the broker and no longer requires fulfillment.

Passenger on Board

The driver has picked up the passenger and is en route to the destination.

Rejected

Trip has been rejected by the Transportation Provider.

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