Ready to Dispatch
All necessary trip information has been completed and the trip is ready to be sent to the driver.
Dispatched
The trip has been sent to the Transportation Provider’s dispatch software to be assigned to a driver.
Completed
The lifecycle of the trip has been completed.
Canceled
The trip has been canceled by either the patient, driver, or Transportation Provider.
No Show
The driver arrived and the patient was not present during the allotted time frame.
Broker Canceled
The trip has been canceled by the broker and no longer requires fulfillment.
Passenger on Board
The driver has picked up the passenger and is en route to the destination.
Rejected
Trip has been rejected by the Transportation Provider.
Still need help? Send us an email at support@kinetik.care, start a live chat on the platform, or call us at 631-593-2594 ext. 1. We're available from 9a-6p Eastern Standard Time.
