The Correction Request tool lets you request changes to a trip's details before attestation. Each change is reviewed and either accepted or rejected.
Correction requests can only be submitted for trips in a final status: Completed, No-Show, or Canceled. Requests cannot be sent for trips in any other status.
You can request changes to details such as:
Trip date, pickup and drop-off times
Mileage, including unloaded mileage
Adult attendant
Trip status, and more
Step-by-Step
To begin, select the Attest Trips section on the left menu.
Click into the trip that needs a correction to open its details.
Click Submit Correction Request in the upper corner of the trip. A form will appear showing all the details for that trip.
Update the fields that need to be corrected.
If the trip has more than one leg, switch to the next leg using the Trip 1 / Trip 2 tabs at the top, or the Back and Next buttons at the bottom, and make any changes needed.
In the Required Attestation Proof field, enter a short reason for the change. This field has a character limit, so keep it brief.
Click Submit Correction Request.
A confirmation screen will appear, prompting you to review your request before submitting.
Once submitted, a message will confirm that your request was sent to the health plan.
Checking Your Request Status
Open the trip. The Events section will show a new line listing the fields you requested to change.
Each requested field will show a Pending label while the health plan reviews it. You cannot attest the trip while a correction is pending.
Once the changes are accepted, the label will change to Updated.
If a change is rejected, the trip keeps its original value and you can attest it as is.
Attesting the Trip After A Correction
Once all Pending labels have been resolved, go back to the Attest Trips section and refresh.
Select the trip and click Attest as usual.
